Refund Policy

All sales are final. Every Night City Beams light is made to order from a limited batch, so we don't accept returns, refunds or exchanges for change of mind, ordering by mistake, or no longer wanting the item.

What is covered

We will send a free replacement or issue a refund (our choice, based on stock) only when there is a genuine problem with your order:

• The item arrived damaged or broken.
• The item is defective and doesn't work as intended.
• You received the wrong design, or an item is missing from your order.
• Your order was never delivered (lost in transit, confirmed by the carrier).

Claims must be made within 30 days of delivery, or within 30 days of the latest estimated delivery date for orders that never arrived.

What is not covered

• Minor differences in appearance. Lights are made in batches, so brightness, color and small details of the projection may vary slightly from the photos and videos. These variations are normal and are not defects.
• Damage caused by misuse, accidents, or normal wear after delivery, unless the 30-Day Warranty was added (accidental damage and battery or sensor failure within 30 days of delivery).
• Packages marked as delivered that were later lost or stolen, unless Shipping Protection was added at checkout.
• Delays caused by the carrier or customs once an order has shipped.
• An incorrect shipping address entered at checkout.

How to make a claim

Reach out through our Contact page with your order number, a short description of the issue, and clear photos or a video of the damage or defect (including the packaging if it arrived damaged). Every claim is reviewed before approval. Please don't send anything back unless we ask you to.

Refunds

Approved refunds go to your original payment method and can take 5 to 10 business days to appear.

Add-ons

Shipping Protection, the 30-Day Warranty and the Mystery Box are final sale and non-refundable on their own. The 30-Day Warranty extends this coverage to accidental damage, battery failure and sensor failure within 30 days of delivery. Warranty claims follow the same process as any claim: contact us with your order number and photos or a video, every claim is reviewed, and we may ask you to return the item before we send a replacement or refund (our choice, based on stock). Shipping Protection covers your order against loss, theft or damage in transit; with it added, we reship a replacement for any covered package.

Cancellations

Orders can be cancelled within 24 hours of purchase, before production starts, by contacting us through our Contact page. After that, production has begun and the order can't be cancelled.